Frequently Asked Questions
Everything you need to know about your Anonymous Copenhagen experience.
Where are Anonymous Copenhagen shoes manufactured?
Our collections are designed in Copenhagen and handcrafted in small, family-owned factories in Portugal and Spain, ensuring high-quality craftsmanship and ethical production standards.
How do I find the right size?
Our shoes generally fit true to size. However, for specific styles like pointed boots or sandals, we provide a detailed size guide on each product page. If you are between sizes, we typically recommend sizing up.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 24 hours on business days. Delivery times vary by location, usually taking 2-5 business days within Europe and 5-10 business days for international orders.
Can I return or exchange my order?
Yes, we offer a 14-day return policy from the day you receive your order. Items must be in original, unworn condition with all packaging intact. Please visit our return portal to initiate a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and MobilePay.
How should I care for my suede and leather shoes?
To prolong the life of your shoes, we recommend treating them with a protective spray before the first use. Use a soft brush for suede and a high-quality leather conditioner for smooth leathers to maintain their texture and color.